The DIIT Help Desk is available Monday–Friday 6AM–5PM.
Need password help?
Go to the Employee Password page to learn how to reset your password.
File a ticket
Use our Service Desk Quick Incident form to report trouble. The form is available 24/7. Responses and assistance are available M–F 6AM–5PM.
Call the DOE Help Desk at 718-935-5100. Then after selecting the appropriate language, press one of the following options:
- If you are a parent requiring assistance with Google Classroom, MS Teams or Remote Learning, press 5
- For Password Resets, please visit: https://idm.nycenet.edu/selfservice or press 1
- For Device Connectivity, Hardware and Application Support, press 2
- For Email and Office 365 Support, press 3
- For ATS Application Support, press 4