DIIT Help Desk

The DIIT Help Desk is available Monday–Friday 6AM–5PM.

Need password help?

Go to the Employee Password page to learn how to reset your password.

File a ticket

Use our Service Desk Quick Incident form to report trouble. The form is available 24/7. Responses and assistance are available M–F 6AM–5PM.

Call directly

Call the DOE Help Desk at 718-935-5100. Then after selecting the appropriate language, press one of the following options:

  • If you are a parent requiring assistance with Google Classroom, MS Teams or Remote Learning, press 5
  • For Password Resets, please visit: https://idm.nycenet.edu/selfservice or press 1
  • For Device Connectivity, Hardware and Application Support, press 2
  • For Email and Office 365 Support, press 3
  • For ATS Application Support, press 4
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