Using Your @DOEexternal.nyc Account

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Overview

Beginning January 2024, the NYC DOE is providing all parent leaders with @DOEexternal.nyc accounts to use for all activities and duties related to their parent leader roles. This includes all:

  • Parent Association/Parent Teacher Association parent leaders 
  • Title 1 parent leaders (PAC Chairs, PAC Chair alternates, COPS users) 

With these accounts, parent leaders can use the following applications:

  • Google Apps including:
    • Gmail, Meet, Drive Docs, Slides, and Sheets
  • Microsoft Apps including
    • Word, Excel, and PowerPoint 
  • Zoom

Staying Safe

All DOE-issued accounts–including @DOEexternal.nyc accounts–are subject to the NYC DOE’s electronic, security, and privacy policies. This incudes: 

Additionally, all accounts use Multi-Factor Authentication to ensure the safety and security of all members of the NYC DOE community. 

Setting and Resetting Your Password

In order to use all the applications below, you’ll need to use both your @DOEexternal.nyc account and its password. If you forget your password, follow these directions to reset it: 

  1. Log into the External Users Password Management tool. 
  2. Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  3. Reset your password using one of the three ways listed below:
    • Reset with personal details:
      • You will be asked to verify your last name, date of birth and last four digits of the ID number you used to set up your account
    • Reset with personal email:
      •  A link will be sent to the personal email account you used to set up the account
    • Reset with security questions: 
      • You will be asked to answer the security questions associated with your DOE account

Signing into Google

Your @DOEexternal.nyc account provides you access to Gmail and other Google apps. To access these, you will need to sign into Google first.

  1. Go to https://accounts.google.com/
  2. Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
    • Please note that it must include your full parent leader account, including “@DOEexternal.nyc”
  3. You will be redirected to the DOE log-in page 
    • There you will again enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  4. Enter your password 
    • If you do not remember your password, follow the directions above to reset it 
  5. Select “Submit.”

Using Google Apps

  1. Once you have signed into Google, look for the three dots in the top right-hand corner 
  2. Select them to go to all available Google applications (Gmail, Meet, Drive Docs, Slides and Sheets)

Signing Into Zoom

You can access Zoom in two ways--either the DOE Remote Tech Portal or the NYC DOE’s Zoom Page.

Log in Via the DOE Remote Tech Portal

  • Go to DOE Remote Tech Portal
  • Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  • Enter your password 

    • If you do not remember your password, follow the directions above to reset it. 

Log in Via the NYC DOE’s Zoom Page

  • Go to NYC DOE’s Zoom Page
  • Enter your full parent leader account (ex: "name@DOEexternal.nyc") 
  • Enter your password 

    • If you do not remember your password, follow the directions above to reset it.